FAQ - Frequently Asked Questions

Can I also recharge my account online?

But of course. In addition to the regular payment by bank transfer, we offer an the following alternative online payment methods:

Recharging by one - debit.
Recharging by credit card (VISA / MasterCard)

To recharge your account please log into your account on our website (https://secure.europeannic.eu/de/register), click on "My Purchases" and then click on "EUROPEANNIC PARTNER". There you can find the button "Charge Credits".

Please note: The minimum amount for online payments is 100,- EUR. For payments by credit card, a fee of 5% of the instructed amount is deducted.
How does the webinterface look?

The EuropeanNIC Webinterface provides the highest possible comfort for the administration of your domain name portfolio.

We kindly invite you to test our webinterface in order to get an overview. Please send us a short email to info@europeannic.eu and we will configure a testaccount for you.
What is the redemption status in the whois?

The redemption status is a period of 30 days consecutive to the deletion of a domain name by a European NIC partner. This status has the same properties that the hold status, which means that the domain is removed from the zone and the web site using the domain name becomes inactive. Names that are in redemption status may be recovered by the former Registrar.
I want to (UN) LOCK my domain. How do I do this?

Please contact the company where your domain was registered. In most cases, this is your webspace provider.
How can I modify or renew a domain registered via EuropeanNIC?

Please get in contact with your provider, they can assist you with this matter. Provider means where you have registered your domain name. In most cases, this is your webspace provider.
I'm interested in buying a domain, can you help me?

Please contact us by email (info@europeannic.eu). We will forward your request to our partners which will contact you. They will help you to register domains.
What is a domain name?

A domain name is simply a name, such as xyz.com which acts as a unique identifier and locator on the Internet. When you register a domain name, it will be associated with the computer on the Internet you designate during the period the registration is in effect. From that computer, you can create a website which will be accessible to Internet users around the world.
What is the procedure to restore a deleted domain name during the Redemption Grace Period?

When a domain was deleted, there is Grace Period for 30 days to restore the domain name. The former owner must authorize the former Registrar to restore the domain name. Usually, ask your ISP/reseller where you purchased your domain name. He knows how to restore the domain and has tools to submit a restore request.
How do I get the Auth-Info for my domain to transfer it?

Please get in contact with your provider, they can assist you with this matter.
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